Frequently Asked Questions
Who is a consumer?
A consumer is any person who buys goods or hires services for personal, household, or business use. However, in many legal contexts, consumers are typically defined as individuals who purchase goods or services for purposes not related to business or resale.
Who can make a compliant?
Any consumer, consumer association, agency, or a legal heir/representative of a deceased consumer can file a complaint.
On what grounds can I claim compensation from a business?
You may claim compensation if you have suffered loss or injury due to:
Defective goods
Deficient services
Unfair or restrictive trade practices
Overcharging or deceptive pricing
Hazardous goods or services
Who are your members?
Our members include individual consumers, community groups, NGOs, and other organizations working in the area of consumer protection and advocacy.
How does my organization become a member?
You can apply for membership by submitting an application through our website or contacting us directly. Membership criteria and application forms are available upon request
How were you founded?
CCZ (Consumer Council of Zimbabwe) was founded to advocate for consumer rights and ensure fair practices in the marketplace.
Who runs CCZ?
CCZ is managed by a Board of Directors and a team of professionals who oversee day-to-day operations and advocacy programs.
How are you funded?
We are funded through a combination of membership fees, donations, grants, and partnerships with national and international organizations.
Where are you based?
Our headquarters is in [Harare at No 35 Rhodesville Rd ], and we have Provincial offices in all the ten provinces across.
Do you handle individual complaints?
Yes, CCZ assists consumers by receiving, investigating, and attempting to resolve individual complaints against goods or service providers.
What is the procedure for filing a complaint with CCZ?
To file a complaint:
Gather all relevant documents (receipts, contracts, etc.)
Submit a written complaint in person, by email, or through our online platform
Our team will acknowledge and assess your complaint, and guide you through the resolution process
.
What is the time limit for filing a complaint?
Complaints must generally be filed within 3 years from the date of the incident. However, exceptions may apply depending on the circumstances.
What reliefs are provided under the Act?
Reliefs may include:
Replacement or repair of defective goods
Refunds or compensation for losses
Discontinuation of unfair practices
Legal redress where applicable
What are consumer rights??
Consumers have the right to:
Safety
Information
Choice
Representation
Redress
Consumer education
A healthy environment