Lobbying and Advocacy
As a watchdog, the CCZ represents consumers by influencing government to enact laws that protect them, thus creating a platform for fair trading practices. Over the years we have successfully lobbied for the following consumer protection legislation
Complaints Handling
The CCZ handles a diversity of complaints between consumers and service providers and by so doing acts as an arbitrator between disputing parties
Education
Consumer education is one of the core competencies of the CCZ. The organization therefore goes out to educate consumers on their rights and responsibilities through lectures, articles and advice in the print and electronic media, discussions, workshops, seminars to enable consumers to make informed decisions in the market place
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