We Believe In The Rights of All Consumers

The Consumer Council of Zimbabwe has its origins deeply rooted in the great and noble cause of protecting and empowering consumers by monitoring product quality and service to ensure total adherence to reasonably accepted standard

We Want All Consumers To Get Value For Their Money

As Consumer Council of Zimbabwe we shall strive for a fair deal for our consumers within the marketplace

You Deserve The Best From All Suppliers & Service Providers

CCZ assists consumers to get redress whenever they are prejudiced in trade. In areas where it cannot help, the organization refers the cases to the Small Claims Court or lawyers or any such other places where consumers can be assisted

Lobbying and Advocacy


As a watchdog, the CCZ represents consumers by influencing government to enact laws that protect them, thus creating a platform for fair trading practices. Over the years we have successfully lobbied for the following consumer protection legislation

Complaints Handling


The CCZ handles a diversity of complaints between consumers and service providers and by so doing acts as an arbitrator between disputing parties



Consumer education is one of the core competencies of the CCZ. The organization therefore goes out to educate consumers on their rights and responsibilities through lectures, articles and advice in the print and electronic media, discussions, workshops, seminars to enable consumers to make informed decisions in the market place

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