About Us
The Consumer Council of Zimbabwe has its origins deeply rooted in the great and noble cause of protecting and empowering consumers. The unpacking of the Consumer Protection Act Chapter [14:44] is now fundamental in empowering consumers and business organizations toward a fair market place.
Vision
A Fair, Safe and Sustainable marketplace for empowered consumers by 2030.
Mission
To educate consumers and business to ensure a Fair, Efficient, Sustainable and Transparent marketplace for all.
Core Values
PROFESSIONALISM: “We are guided by professional ethics aimed at building an appropriate corporate culture and creating the right corporate image, driven by professionalism conduct in our dealings with internal and external stakeholders.”
INTEGRITY: “Honest, Transparent and responsible at all times in discharging our duties. “
COMMITMENT: “Attaining the highest standards in service delivery for all consumers.”
IMPARTIALITY : Uphold the highest levels of impartiality in discharging our responsibilities in pursuit of our organizational mandate and goals by treating all consumers without any discrimination whatsoever.
INNOVATON & CREATIVITY: We are a learning organization that embraces change and continuously enhances creativity and innovation in its business processes.
The Consumer Council of Zimbabwe (CCZ) has scored many successes to date. CCZ has successfully lobbied for specific consumer legislation in Zimbabwe, such as:
- Consumer Protection Act, 2019: Chapter[14:44]
- Small Claims Court Act, 1992: Chapter [7:12]
- Consmer Contracts Act, 1994: Chapter [8:03]
- Competition Act, 1996: Chapter [11:11]
- Class Action Act, Chapter [8:17]
- Patients Charter.