WHAT WE DO
Lobbying & Advocacy
As a watchdog, the CCZ represents consumers by influencing government to enact laws that protect them, thus creating a platform for fair trading practices.
The CCZ handles a diversity of complaints between consumers and service providers and by so doing acts as an arbitrator between disputing parties.
Consumer education is one of the core competencies of the CCZ. The organization therefore goes out to educate consumers on their rights and responsibilities.
The organisation works together with various stakeholders to promote exchange of ideas, as well as to represent the consumer perspective, thereby upholding consumer interests.
The CCZ carries out regular price surveys, which enable it to monitor price trends on basic commodities. From these findings, family of six basket for a low-income urban earner is produced.