SUBMIT COMPLAINT

If you have been treated unfairly by a supplier/service provider, we encourage the following general steps of action as an effective way to complain:

First, be clear of what the problem is then contact the company/seller where you had the problem. It would be good to have documentation (contracts, receipts etc) at hand. Stay calm and be assertive. Always keep records of conversations made. If you do not receive satisfaction, take the issue higher in the company. Contact any of our regional offices.

If still unresolved, you are welcome to lodge your complaint with us using this website or making contact with us directly.

Remember:

Be clear of the problem then contact the supplier/service provider. Have any documentation at hand.
Take it to the top if unsatisfied.
Lodge a complaint with us if still unsatisfied.

Legal action can be very messy. It should be the last resort in all cases.

Complaint Submission

Name

Surname

Email Address

Subject

Date of Reported Incident

Offending Supplier / Service Provider

Clearly describe the problem you have had with the supplier/service provider

Briefly describe the action you have taken up to now to address this matter

How was your matter dealt with by the supplier/service provider? Include any responses from them

Supporting Evidence

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