Where a transaction is completed, a consumer remains with the right to return goods on discovery that such goods are not of their preferred choice within the shortest period reasonable in the circumstances. (Sec 18) A consumer has the right to cancel any advance...

A supplier is prohibited from selling or marketing any goods or services to consumers unless such goods or services conform to the mandatory safety and quality standards prescribed in accordance with any laws Sec 10. In any transaction or agreement pertaining to the...

The Green Action Fund (GAF) is a collaborative project by Consumers International and the Swedish Society for Nature Conservation (SSNC) to promote sustainable consumption. GAF participants are a part of SSNC’s wider Global Green Action Week (GAW), an international...

Christmas and New Year are around the corner and it is time for merry making and good cheer.  Schools are nearly closing and parents are keen to ensure that their children enjoy their holidays with new clothes, toys and plenty of food.  One thing that we are...

The Consumer Council of Zimbabwe wishes to place it on record that it is outraged by Government’s recent move of increasing medical consultation fees. The Herald of the 24th of May 2014 carried a front-page story under the headline ‘Medical consultation fees up 100%’...

Even before 2005, Consumers have had numerous problems in relation to service providers, especially City Councils.  The year 2005 stands out in the minds of consumers, because everything that could have gone wrong with City Councils services reached the peak in...

As a general term, a promotion encompasses all the different ways available to make a product or service known to and purchased by customers, usually, for a limited period of time. The word promotion could also be used specifically to refer to a particular activity...

The 15th of March 2017 was the day on which consumers all around the world commemorated World Consumer Rights Day, under the auspices of Consumer International. The Consumer Council of Zimbabwe (CCZ) is a member of this international consumer advocacy group. As part...