Download CONSUMER PROTECTION BILL, 2014

CONSUMER PROTECTION BILL, 2014

ARRANGEMENT OF SECTIONS
PART I
Preliminary
Section
  1. Short title and date of commencement.
  2. Interpretation.
  3. Application of Act
  4. Threshold determination

  5. PART II
    ESTABLISHMENT, FUNCTIONS AND POWERS OF CONSUMER PROTECTION COMMISSION AND BOARD OF COMMISSION
  6. Establishment of Consumer Protection Commission
  7. Functions and Powers of Commission

  8. PART III FUNDAMENTAL CONSUMER RIGHTS
  9. Right to the satisfaction of Basic Needs
  10. Right to safety
  11. Right to be informed / display of prices
  12. Right to choose
  13. Right to be heard
  14. Right to redress
  15. Right to Consumer Education
  16. Right to information in plain and understandable language
  17. Consumer's right to select suppliers
  18. Consumer's right to cancel advance reservation, booking or order
  19. Consumer's right to choose or examine goods
  20. Consumer's right to safe, good and quality goods
  21. Consumer's right to be heard and obtain redress

  22. PART IV
    CONTRACTUAL PROTECTION , Unfair contract terms AND RELIEF AGAINST UNFAIR CONTRACTS
  23. When consumer contract is unfair
  24. When exercise or non-exercise of power is unfair
  25. Relief against unfair consumer contracts

  26. PART V PROTECTION OF CONSUMER RIGHTS AND CONSUMER'S VOICE
  27. Realisation of consumer rights
  28. Enforcement of rights by consumer
  29. Initiating complaint to commission
  30. Accredited Consumer group may initiate action
  31. Redress by Court.
  32. Civil society support for Consumer's rights

  33. PART VI
    ENFORCEMENT OF ACT
  34. Enforcement functions of Commission
  35. Compliance notices
  36. Objection to notices
  37. Summons
  38. Authority to enter and search under warrant
  39. Powers to enter and search
  40. Conduct of entry and search
  41. Claims that information is confidential
  42. Breach of confidence
  43. Hindering administration of Act
  44. Offences and Penalty
  45. Administrative Fines
  46. Vicarious Liability

  47. PART VII
    CONSUMER COURT
  48. Administration of Part VI
  49. Establishment and composition of labour court
  50. Qualification for appointment as President of Consumer court
  51. Assessors
  52. Registrar of Consumer Court
  53. Seal of Consumer Court
  54. Functions, powers and jurisdiction of consumer court
  55. Exercise of functions by consumer court
  56. Procedure and evidence in the consumer court
  57. Sitting of Consumer Court
  58. Representation of parties
  59. Contempt of Consumer Court
  60. Effective date and enforcement of decisions of Consumer Court
  61. Rescission or alteration by Consumer Court of its own decisions
  62. Appeals to the Consumer Court generally
  63. Appeals against decisions of Consumer Court

  64. PART VII
    FINANCIAL PROVISIONS
  65. Funds of Commission
  66. Investment of monies not immediately required by the Commission
  67. Financial year of Commission
  68. Accounts of Commission
  69. Audit of Commission's accounts
  70. Powers of Auditors

  71. PART VIII
    MISCELLANEOUS PROVISIONS RELATING TO COMMISSION
  72. Minister may give policy directives
  73. Reports of Commission
  74. Chief Executive Officer and other employees of Commission
  75. Exemption from Liability for Commission
  76. Regulations
  77. Transitional provisions