About Consumer Council Of Zimbabwe

History

The Consumer Council of Zimbabwe has its origins deeply rooted in the great and noble cause of protecting and empowering consumers by monitoring product quality and service to ensure total adherence to reasonably accepted standards.

It all began in 1955 when the first positive steps were taken to institute the formation of the vigilance commitee, aimed at meeting protective needs of the consumer and to produce better understanding between producers and consumers.

It was in 1975 when this committee was merged to form the present day Consumer Council Zimbabwe. Over the years the organisation has expanded its membership base and restructured its policies to meet the needs of today's consumers. Our Mission and Vision clearly defines our responsibility to the consumer in regard to all essential economic issues.

CCZ is a membership driven organisation and we rely on your membership for us to tick. As an organisation we are better heard in our numbers than as individuals, so go ahead and get in touch with any CCZ offices near you to learn more.

Vision

As Consumer Council of Zimbabwe we shall strive for a fair deal for our consumers within the marketplace.

Mission Statement

Consumer Council of Zimbabwe strives to become a visible and highly effective consumer empowerment and protection organisation that unconditionally upholds the interests of all its stakeholders. CCZ shall achieve its mission through the establishment and management of effective networks with fellow consumer organisations worldwide, and through the management of competent and well-motivated staff.

Core Values
  • Integrity
  • Transparency and accountability
  • Responsibility and discipline
  • Innovation
  • Assertiveness and commitment
  • Efficiency
Board members  
Consumer Council Of Zimbabwe - Board Member
Mr. P. Bvumbe
National Chairperson
Consumer Council Of Zimbabwe - Board Member
Prof. Kaseke
Vice Chairperson
   
Consumer Council Of Zimbabwe - Board Member
Reverend Chimbuya
Masvingo Chairperson
Consumer Council Of Zimbabwe - Board Member
Ms. Makombe
Ministerial Appointee
   
Consumer Council Of Zimbabwe - Board Member
Mr Maunga
Manicaland Chairperson
Consumer Council Of Zimbabwe - Board Member
Mr. Moyo-Muvhami
Mashonaland
Chairperson
   
Consumer Council Of Zimbabwe - Board Member
Mr. Nyoni
Matebeleland
Chairperson
Consumer Council Of Zimbabwe - Board Member
Ms. Sanya
Midlands Chairperson
    Success Stories

The Consumer Council of Zimbabwe has scored many successes to date. CCZ has successfully lobbied for specific consumer legislation in Zimbabwe, such as:

  • Small Claims Court Act, 1992 - mostly accessible to low income and middle income groups who can not afford legal representation.
  • Consumer Contract Act, 1994 - which protects consumers against unfair contracts.
  • Patients Charter- which seeks to create an environment of mutual understanding, participation and humane treatment of patients.
  • Competition Act, 1996 - encourages and promotes fair competition in all sectors of the economy.
  • Class Action Act, Chapter 8:17 -which makes provision for consumers to jointly seek legal redress.
  • The Council conducts surveys on various products and services, thus providing research based information and also unearthing business malpractices. In its efforts to watch the price trends, the CCZ also conduct monthly shopping baskets which are made available to our members.

  • Contact Details
    Head Office
    5th Floor
    Pax House
    89 Nkwame Nkrumah Avenue
    P O Box 10582
    Harare
    Telephone : 263 - 4 - 707065
    Toll Free : 0801 2222 280
    Fax : 263 - 4 - 700500
    Email : prdept@ccz.org.zw

    Mashonaland Region
    Pax House
    89 Nkwame Nkrumah Avenue
    Harare
    Telephone : 263 - 4 - 704330, 704261
    Toll Free : 0801 2222 280

    Masvingo Region
    3 Dault House
    Leopold Takawira St
    P O Box 386
    Masvingo
    Telephone : 263 - 39 - 264748

    Matabeleland Region
    2nd Floor Prosperity House
    184 Leopold Takawira St
    P O Box 1978
    Bulawayo
    Telephone : 263 - 9 - 69058, 61562

    Midlands
    2nd FLoor CABS Building
    Robert Mugabe Way
    P O Box 619
    Gweru
    Telephone 263 - 54 - 221061

    Manicaland Region
    Office 6 and 7
    Zimpost Building
    P O Box 1008
    Mutare
    Telephone : 263 - 20 - 64449
    Fax : 263 - 20 - 62742